SENSUS 2019 Survey Results are In!

sensus survey results are in

In order to better understand the technology needs of the evolving Canadian market, each year, SENSUS conducts a survey asking Canadian workers about their use of technology in the workplace. In 2019, 161 respondents chose to participate in giving us their feedback regarding two areas of workplace communication technologies which are telephony devices (office headsets) and conferencing solutions.

First off, we’d like to thank all the participants for their feedback. We, at SENSUS, believe adapting to an ever-changing market of workers is vital to making them Love their Conversations. Only by listening to consumers can we ensure to efficiently work to partner with our manufacturers to provide the best-suited telecommunication solutions for Canadian organizations. Our ultimate goal is to provide quality telecommunication technology so that you can Love your Conversations.

Let’s take a look at just some of our findings from this year’s survey through the infographic below:

SENSUS Annual Survey Infographic

Can you believe almost a third of companies which offer video conferencing spaces don’t make use of them because their employees don’t know how? That’s what we call a waste of resources. SENSUS provides employee training and support options for all of our AV installation projects to give you all the tools you need to maximize your investment.

Now think about this: 70% of Canadian professionals uses video chat during personal time. This means people are used to having meaningful conversations via video. Yet many companies don’t offer video option in their conference rooms. Let’s give your meetings a more personal feel and take your conferencing capabilities to the next level. SENSUS offers video conferencing packages starting as low as $3,999!

Lastly, we know looking at a headset catalog nowadays can be very daunting, which is why it’s understandable almost a third of business professionals don’t feel comfortable with selecting the best headset for them. This is why our SENSUS experts are here to help to quickly find what you need. Sure the new and shiny devices might offer breakthrough features, but it may not be what you need. Let’s make the headset purchasing process easier and start a conversation about finding the best headset for you today.

Visit SENSUS now or give us a call at 1.888.827.7200 to get a conversation started.

Let’s work together to make your meetings more productive, your conversations more meaningful, and your teams better connected today.

Data gathered from a group of 161 business professional respondents from January to April 2019

Choosing the Best Headset for Call Centres

Call Centers are a prime example of how using appropriate technology can enhance quality of service, and choosing the right headset is at the epicenter of this equation. A poorly selected headset can make for an uncomfortable work environment which will negatively impact the way call center employees work. Think of it like using a rough metal chair you’d have to sit on for 8 hours per day, five days a week: at some point, getting out of that chair is all you’ll be thinking about.

Call Centres are a prime example of how using appropriate technology can enhance quality of service, and choosing the right headset is at the epicenter of this equation. A poorly selected headset can make for an uncomfortable work environment which can negatively impact the way call centre employees work. Think of it like using a rough metal chair you’d have to sit on for 8 hours per day, five days a week: at some point, getting out of that chair is all you’ll be thinking about.

Feedback from call centre employees and their department heads have all lead to the same conclusion: the decision of choosing a headset for a call centre should be carefully made. Cutting corners during this decision will impact everyone in the long run. It may lead to higher turnover rate, lower employee morale, and negative company reputation within the industry.

You should consider three criteria when it comes to selecting headsets for call centres: comfort, noise cancellation, and reliability. Let’s dive into each of these factors and provide options for you to choose from, in order to help you select the best headset for your organization.

Comfort

When it comes to comfort, one must think about the weight of the headset first and foremost. Most headsets designed for heavy use are manufactured with light materials so that the weight of the headset is barely noticeable when worn on your head. Jabra, Plantronics, and JPL all offer lightweight call centre-focused devices.

Looking at ear cushions, some headsets are built with velour material or leather. Which one is best for call centres? It depends on your needs. Velour cushions have the reputation of being a bit more comfortable but less durable in the long run while leather cushions are known for being slightly more durable while a little warmer on the ears when worn for long periods of time. Leather cushions also may provide more sound proofing, so you may want to think about how open and soundproof your work space really is.

Noise Cancellation

Speaking of sound proofing: making sure your clients can hear call centre employees correctly should be of utmost importance. A few environmental elements such as cubicle placement and materials of which the work space is made are important, but sometimes those may be out of your control. Making up for a noisy environment by using headsets who have noise cancelling features is therefore recommended. Two parts of the headsets affect noise cancellation: the ear piece, which can contain active noise cancelling (ANC) features, and the microphone which can actively focus on voice recognition. Adding active noise cancelling features to the headsets you’re choosing will depends on your environment situation and budget restrictions.

Reliability

Speaking of budget, your overall investment in headsets for your call centre can be greatly impacted by the durability of the headset you’re choosing. When thinking about reliability, picture not just the quality of material used and how they can withstand time, but also how adaptable your headsets can be based on your internal processes and turnover ratio. For example, a headset with easy-to-replace ear cushions will increase the longevity of that headset. If your department has a high turnover rate, consider modular headsets which can be transferred from one employee to the next without having to change the entire device.

Comfort, noise cancellation, and reliability should all be considered when choosing the best headset for call centres. It’s easy to get lost in a catalogue of devices so we do recommend for you to start a conversation with an expert to make that choice easier, but at the end of the day you need to decide what component takes the priority based on your specific needs.

SENSUS has created a curated list of best suited headset options for call centres.
Take a look at our selection on the SENSUS Online Store and place an order today to get started:

If you need more help, give us a call now at 888-827-7200.
We can provide headsets to your organization anywhere in Canada

Polycom and Plantronics have now come together as Poly

Poly - New Website Blog Image

In March 2019, two of the global leaders in business and consumer telecommunication solutions have merged together as one, under a new brand named Poly, aiming at “modernizing the way people work.”

Joe Burton, now President and CEO or Poly, explains in a blog post what lies behind the vision of their new future as Poly. “As we chart our path forward, Poly will focus on four distinct areas of innovation: 

  • Making workspaces intuitively work for everyone.
  • Helping people collaborate, their way
  • Designing solutions that are mobile-first for the modern workforce
  • Advancing cloud services that help IT pros and users get more out of their devices.

With advancements in AI, machine learning and new technologies, we see a future where Poly will make the connection, then quietly step out of the way to become the one thing you don’t notice in the meeting.  With our heritage in endpoints, we are uniquely suited to be the best partner provider for communicating in many ways, from one to many.

Poly Mosaic

" POLY: The Power of Many "

Along with a new company name and branding, a new Poly site was launched showcasing the vision behind the new powerful brand. However, as of March 2019, both Plantronics and Polycom standalone sites are still live.

The first official Poly marketing campaign has launched with a bang in April 2019, focusing on the “Perils of the Open Office”, backed with an up-beat video showcasing the many ways modern open offices fail us.

Adapting technology to the modernization of how we do business will be the focus of most telecommunication solutions providers for years to come, including SENSUS. We’re happy to see that our manufacturers’ visions align perfectly with SENSUS’ goal to make people Love their Conversations.

SENSUS Announces JPL Telecom Partnership

sensus jpl partnership

SENSUS is now the exclusive Canadian distribution partner of JPL Telecom, a UK-based global headset manufacturer, providing versatile and cost-effective headset solutions to enterprises since 2004.

SENSUS now offers a wide range of JPL Telecom headsets for organisations in Canada.

SENSUS is looking forward to providing JPL Telecom headsets to the Canadian market. Being able to offer a wider range of headset options will allow customers to make even better purchasing decisions based on their needs. The versatility and flexibility of JPL Telecom product focuses on long-term cost-effective solutions which can be a sound investment for many companies and contact centres located in Canada.

About JPL Telecom

Based in Dorset, England, JPL Telecom has designed and manufactured professional headsets for Contact Centres and Unified Communications since 2004. We have grown exponentially and are now the UK’s third largest manufacturer of professional business telecom headsets. JPL Telecom sells through partners in the UK, Europe, US, Mexico and now the UAE. JPL Telecom offers a wide range of professional telecom headsets, ranging from entry level office use headsets to professional call centre use headsets in wired and wireless DECT styles, providing a real alternative to the current brand leaders. The company’s aim is to continuously improve customer choice, offering value to our resellers and end users.

About SENSUS Communication Solutions

Providing quality telecommunication solutions to Canadian enterprises for over 30 years, SENSUS is a leader in professional headsets, boardroom solutions, and AV integration. Our years of experience, paired with unparalleled customer service support help our 8,000+ customers, from small businesses to global corporations, Love Their Conversations. SENSUS offers a wide selection of telecommunication and video conferencing devices from global brands such as Jabra, Polycom, Plantronics, Lifesize, Barco, Kramer, and many more, which now includes JPL Telecom.

Shop JPL headsets now from SENSUS

Professional Speakerphones: Take the meeting with you on the go

Jabra Speak 710 office laptop

We all know turning your cellphone (or deskphone) to speaker mode isn’t great at all. Your voice echos, the conversation is muffled, and next thing you know you’re screaming the same sentence three times to get your message across; but every meeting room is booked, so what other choice do you have?

Over the past few years, leading manufacturers of professional telecommunication and AV tools have engineered speakerphone devices that solve this very problem. Let’s get a closer look at the different speakerphones Jabra, Polycom, and Plantronics (the industry leaders) offer to find the one that’s best for your needs.

Jabra Speak Series

Need office speakerphones for crystal-clear communication in your client meetings and catch-ups? The feature-filled Jabra Speak series makes conference calls easy with intuitive interfaces, multiple connectivity options including Bluetooth® and superb sound quality.

Whether you need a central speakerphone for your office boardroom or a portable device that’s perfect for traveling with you on sales pitches, the Jabra Speak series has the speakerphone for you. Jabra offers four different models: Speak 410Speak 510Speak 710, and Speak 810. Ranging from sound quality to maximum number of people to conference with, the Jabra Speak series can virtually accommodate all your portable conference room needs.

Jabra Speak Series Professional Speakerphones

Polycom Voxbox

VoxBox is the new ultra-compact, high performance speakerphone from Polycom. Now you can experience Polycom’s legendary conference quality anywhere, anytime, and with more devices.

VoxBox combines a modern, portable design with Bluetooth wireless pairing and USB connectivity and packs it with Polycom HD Voice quality. You’ll hear crisper sound and your colleagues won’t have to lean in to hear or be heard. Polycom NoiseBlock is a noise reduction technology that automatically mutes the microphone when you stop speaking, silencing noises that can interrupt the conversation. Give your mind and ears the quality they deserve—in offices, in huddle spaces, and wherever your travels may take you.

Polycom VoxBox from SENSUS-1024x640

Plantronics Calisto

Small and lightweight, the Calisto 600 series speakerphones provide professional-sounding audio wherever you touch down. It’s the perfectly portable speakerphone that takes unified communications on the road.

Looking for anywhere conferencing? The Calisto 600 Series offers two options: The Plantronics Calisto 620 is a portable wireless UC speakerphone that instantly transforms your laptop or smartphone into a premium-quality conferencing device. The Plantronics Calisto 610 is a corded USB speakerphone for plug-and-play conferencing convenience.

No more excuses. No more hovering 3 people over a tiny computer speaker system. Professional speakerphones from Jabra, Plantronics, and Polycom allow you to hold the power of a conference room in the palm of your hand.

For more information, please email
sales@sensusinc.com

SENSUS Product Highlight: Kuando Busylight by Plenom

Kuando Busylight Omega from SENSUS

Kuando Busylights provide a visual indicator of your presence status through integration with Skype, Lync, Cisco Jabber and more. As a status light, the Busylight will automatically change its colors according to your status in Skype/Lync, signaling to colleagues if you are busy. It is also a reliable ringer for softphones, making it easy to hear and see incoming calls.

Today’s workers want to be in a modern, open environment where they can collaborate but also focus to complete work timely – without prolonging their work day. The issue in these environments are unnecessary interruptions which frustrates employees and makes their work life more challenging. This can have an impact on the company’s overall productivity and is creating a huge challenge for Facility and HR/Workplace departments.
Deploying the Kuando Busylight, a real-time status indicator will help to regulate the communication flow between people and avoid interruptions. This creates an office environment where staff don’t get disrupted and are ultimately able to work more efficiently. The Busylight is a proven solution in the open office or any workplace that gives employees the ability to Visually know When the time is right to approach others. The Busylight is a brilliant & simple concept that sets new standards for working better.

Product Highlight - kuando Busylight

With Busylight you secure all employees with a 100% reliable default solution for call alert on incoming calls

  • No audio settings required.
  • Connects as an USB device – not an audio device.
  • 100% reliable – also when PCs have disabled soundcards/speakers.
  • No more support tickets to fix individual audio settings.
  • An immediate visible cue of your team’s current status.

Avoid the risk of losing opportunities for your organization by creating an agile environment with Kuando Busylight Omega. Then employees can react on missed calls or IMs quickly. The Busylight lower the average answering time in your organization and speeds up communication.

  • Flashes blue every four seconds to remind you of missed calls and IM’s
  • Visible from a distance
  • Helps staff react much faster to unhandled tasks
  • With outlook calendar integration, the Busylight Alpha can even be a visual reminder of meetings etc.

Browse the SENSUS Online Store today to purchase your very own Plenom Busylight and accessories.

*Varies per model/wearing style. Depending on usage.

Boosting Meeting Productivity with Acoustic Treatments

Primacoustic boardroom panels

Do you often have to repeat yourself during conference calls in your meeting room? Are you tired of the constant “Can you repeat that?”

Changing your meeting room audio equipment can be of tremendous help, but more often than not, it’s the room itself that causes issues. With the advent of open-space offices, what were once relatively quiet environments have now become ‘energy-filled’ rooms where sounds from conversations permeate all areas. When those in the meeting are on the phone, voices are raised in order to compensate for the ambient noise as a natural means to be heard above the din.

Acoustic treatments are an easy solution to reduce the ambient noise in a meeting room. Covering just 15 to 30% of the wall coverage with acoustic panels tames the reverberation in the room, immediately rectifying the problem caused by flutter echo. Paintable panels offer an extra architectural twist by enabling them to be painted or have an image transferred onto the surface, such as your organization’s logo, or branding colours.

"I'm sorry, can you repeat that?"

SENSUS is proud to introduce one of its newest partners in the world of acoustic paneling: Primacoustic.
Primacoustic is a manufacturer of acoustic materials of all types. With over 30 years of experience in studio and live sound and 15 years in acoustics, they have now become a market leader in high performance acoustic products.

Click here to get more information about how Primacoustic can make your meetings more productive in your huddle space.

Having issues with ambient noise in your larger boardroom? Learn more here to find out how Primacoustic helps reduce distracting noise to get more business done.

When thinking about new meeting room collaboration space, make sure to think about acoustic paneling!

For more information, please email
sales@sensusinc.com

INTRODUCING: Jabra Engage Series

Jabra Engage 75 from SENSUS

The Jabra Engage series is here to push the boundaries of wireless technology and introduces a new class of professional wireless headsets, engineered to boost customer satisfaction. Jabra Engage delivers high performance in a range of lightweight, comfortable designs with superior wireless capabilities and incredible call clarity. Now available from SENSUS.

Engineered to be the world’s most powerful professional wireless headsets, the Jabra Engage Seriescomes in two models, the Engage 65 and the Engage 75, each having three different wearing style options: Mono, Stereo, and Convertible.

Jabra Engage Series from SENSUS

Engineered to be the world’s most powerful
professional wireless headsets

The Jabra Engage Series is an entirely new class of DECT wireless professional headsets engineered to boost customer satisfaction.

Industry-leading professional wireless performance. Better customer connections.
Provides superior wireless connectivity to a range of up to 150m/490ft*. Enables 3x more users to operate in the same office space – with no loss in connection quality.

Crystal-clear calls. Enhance the customer experience.
Advanced noise-cancelling microphone and enhanced speakers deliver crystal-clear calls even in noisy offices. Meets Skype for Business Open Office requirements.

More talk time, less interruption. Increase productivity.
Up to 13 hours talk time* and a busylight that acts as a do-not-disturb sign for colleagues.

Any call, from any device. Increase availability for calls.
Connect to up to five devices* simultaneously, increasing your team’s availability for customer calls. Can connect to 2 USB devices (softphone and/or desk phone), 2 Bluetooth® devices and 1 analog desk phone.

Choice of wearing styles. Support different workstyles.
With a choice of stereo, mono and lightest-in-category convertible models, there’s a Jabra Engage for everyone.

For more information, please email
sales@sensusinc.com

*Varies per model/wearing style. Depending on usage.