Remote System Access: The Covid-19 Factor and Business’s New Reality

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  • 95% of companies report that the coronavirus pandemic reshaped tech priorities
  • 75% of believe that digital transformation has become more urgent in light of the COVID-19 crisis
  • 74% of CFO’s say they expect to move previously on-site employees to remote post-COVID-19

Statistics measure, but we don’t need them to know that the world, and the WAY that we do business, changed in 2020, and it is likely that it will never return to what it was. Just as the Industrial Revolution introduced new manufacturing processes that changed the way business was done, so too has the corona virus. Covid-19 will be the Industrial Revolution of the white-collar world.

Technology has been in place for quite some time that would have allowed many of us to work from home. We log in, access our company servers, answer emails on our phones…but it has never been fully adopted, until we had no choice.

Use of remote access technologies for maintaining and troubleshooting equipment has been rising in popularity and acceptance over the past several years. Now, amid the COVID-19 crisis, remote access is being re-evaluated by many IT Managers.

A few years ago, an industry-led survey was conducted to find out how widespread remote access use was, and how associated technologies were primarily being used. Results of that survey showed that 72% of respondents were using remote access technologies to access systems and data, and of those who had yet to implement remote access technology, 46% said they planned to do so in the near term.

Audiovisual and collaboration systems are crucial to many aspects of business success. However, the range and complexity of different systems create a significant workload for IT.

Therefore, just as we need our employees to be productive and efficient while working remotely, we should look to our IT and videoconference systems in the same way. Why would we not want to equip our systems with the tools to make them as efficient as possible, just as we would other aspects of our operations?

Systems can be simple or complex. Some are turnkey with minimal user support requirements, while others can be more complicated, with different manufacturers bringing different standards and protocols to the table, and of course, they have the human factor.

Correcting Issues Instead of Fixing Problems:

Certainly, any system can simply fail outright, but more often than not, your AV system will put out warning signs when it’s not happy. For example, a system can send out a notification when it’s running hotter than usual. In some cases these signs are apparent, and in other cases, less obvious. For these reasons, technicians and support specialists use remote monitoring to put reporting rules in place and set alarm parameters that alert them to system issues before they become problems. In this manner, such issues can be brought to the attention of, analyzed, and addressed by technical support personnel before there is a critical failure that impacts your business. Using remote system access will improve system reliability and availability, boost user confidence, and will help your team meet project deadlines because they will have the tools in place to facilitate the same. This, in turn, helps keep your business efficient and profitable.

Real Results in Real-time…

By providing seamless access to its systems through a reliable high-speed connection, Audiovisual technicians can provide real time monitoring services. This puts all the system vitals are at the technician’s fingertips, and in many instances, a simple remote intervention can ultimately result in a repair without ever needing a site visit. This usually means a faster, less costly return to full usability, and when that happens, everybody wins.

Ahhhhh…

What’s the price of piece of mind? It’s not just that we want it to work, but rather, we NEED it to work. Having expertly trained technicians working behind the scenes makes that expectation a reality. Remote support is a means to get the most pertinent information and data to the Service Team and can be the conduit to remedy the situation without the need to dispatch resources to site. Remote support can reduce downtime and loss of productivity, offers the potential to affect repairs in a cost-effective and productive manner, and in these times of Covid-19, it is simply a smart way to do business in a manner that keeps all parties safe, healthy, and effective.

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