Be cautious when purchasing headsets online. Watch out for non authorized re-sellers.

Sometimes, “too good to be true” comes with consequences. That “great deal on headsets” may end up costing you more money, and frustration in the long run.

Before your next headset purchase, be sure to complete your due diligence to ensure you are purchasing from an Authorized Reseller.


We have seen many creative and dishonest practices that unauthorized sellers do to pass on a ‘great deal’ including:
  • Selling wireless headsets with expired or near expired batteries
  • Selling off old, discontinued or overstocked product
  • Pairing wired headsets with fake / knockoff cables (voiding any warranty that headset had)
  • Purchasing product from overseas and shipping product in with serial numbers that are not supported in your region. (unsupported grey market sales)
  • Simply selling knock off headsets

Obviously, any of the above practices make for a bad experience especially, when you call on your reseller for support when something does go wrong with your purchase.

To avoid future complications, be sure to check that the company you are buying from is an Authorized Partner like SENSUS.


Authorized partners must follow and adhere to:
  • Pricing policies: All Authorized Partners must adhere to advertised pricing guidelines
  • Authentic accessories: All Authorized Partners must supply only OEM accessories
  • Warranty: Offer the manufacturer warranty to end users
  • Certification: All partners must complete detailed training on all products, services, solutions
  • Promotions: Honour manufacturer promotions and incentives

It is important to check manufacturer websites to ensure that the company you are dealing with is in fact an authorized reseller / distributor.

The SENSUS Advantage:

SENSUS has built solid relationships with our manufacturer partners built on trust, loyalty, friendships and ethical business practices.  Buying from SENSUS guarantees that you are buying authentic products directly from one of the most respected headset companies in Canada.

In addition to honouring manufacturer warranty, SENSUS is one of the only headset resellers / distributors that has direct returns and advanced replacements – We even have optional extended warranties, so you are never left in a situation with an unequipped team member.

Our team of Inside Sales Associates and Account Executives are fully trained and certified in all required training and certification programs available from our headset partners.  We are here to guide you in your purchase so that you get exactly what your organization needs at the best possible pricing available.  Our customer care team is here to help you if for whatever reason you are unsatisfied with your purchase, or if you have any post purchase questions about your headsets.